A Guide to Writing an Effective Letter to Patients Dropping Insurance

Hey there, have you recently received a letter from your healthcare provider about dropping your insurance? If so, you’re not alone. Many doctors and clinics across the country are beginning to drop certain insurance plans in order to better manage costs and maintain quality care.

While this news may be a bit unnerving at first, there are actually a number of benefits to this shift in healthcare. For one, doctors who are able to focus on a smaller number of insurance plans can often provide more personalized care to their patients. Additionally, those who opt to drop certain insurance plans may be able to offer more affordable services overall, since they can negotiate better rates with fewer insurers.

Of course, this doesn’t make receiving that letter any less stressful. That’s why we’ve put together some examples of letters to patients dropping insurance, which you can find on our website. These examples are intended to help physicians and their staff communicate with patients in a clear and effective way about any changes to their insurance coverage. And if you’ve received a letter yourself, feel free to use these examples as a starting point for drafting your own message.

At the end of the day, we all want the same thing: high-quality healthcare that we can afford. While the shift towards dropping insurance plans may be a bit of a rocky road at first, we believe that it has the potential to benefit providers and patients alike in the long term. So if you’ve recently received a letter about your doctor dropping your insurance, take comfort in knowing that you’re not alone and that there are resources out there to help you navigate this new landscape.

The Best Structure for Letter to Patients Dropping Insurance

Dear Patients,

We hope this letter finds you well. We wanted to take a moment to inform you that after careful consideration, we will be discontinuing our acceptance of insurance plans.

While this may come as a surprise to some, we have found that offering our services outside of the constraints of insurance plans will allow us to better serve our patients. By eliminating the paperwork and bureaucracy associated with insurance, we can focus more on providing quality care to each and every patient.

We understand that this news may be difficult for some of you, especially if you are accustomed to using insurance to pay for your medical care. However, we want to make the transition as smooth as possible for our patients, and we will work with you to find the best payment options for your individual needs.

To ensure that you are not left with any unanswered questions, we would like to invite you to schedule a meeting with our billing department. They will be able to discuss all your payment options, including cash pay discounts, payment plans, and providing documentation that can be submitted to your insurance company for out-of-network reimbursement.

We appreciate your understanding and support during this transition. Our commitment to providing quality care to our patients has not wavered, and we hope to continue to serve you for many years to come.

Sincerely,

[YOUR NAME]

7 Samples of Letters to Patients Dropping Insurance

Discontinuing Insurance due to Provider Network Changes

Greetings!

We regret to inform you that our practice has decided to discontinue our affiliation with your insurance provider due to recent changes in their provider network. This means that we will no longer be able to accept your insurance for medical services.

We understand that this situation may be inconvenient for you, and we want to assure you that we are committed to providing excellent medical care to our patients. As a result, we would like to offer you a discount on our services for the next three months. During this time, we encourage you to explore other insurance options that may be available to you.

If you have any questions or concerns, please do not hesitate to contact our office. We value your loyalty and want to do everything we can to ensure that your healthcare needs are met.

Best regards,

Dr. Smith

Termination of Insurance Coverage due to Non-Payment of Premiums

Dear valued patient,

It has come to our attention that your insurance provider has terminated your coverage due to non-payment of your premiums. Unfortunately, this means that we will no longer be able to accept your insurance for medical services.

We want you to know that we are committed to providing excellent medical care to our patients, and we understand that this situation may be difficult for you. As a result, we would like to offer you a discount on our services for the next three months. During this time, we encourage you to contact your insurance provider and resolve any outstanding issues with your account.

If you have any questions or concerns, please do not hesitate to contact our office. We value your loyalty and want to do everything we can to ensure that your healthcare needs are met.

Sincerely,

Dr. Johnson

Cancellation of Insurance Coverage following Retirement

Dear patient,

It is with mixed emotions that we inform you that Dr. Smith has decided to retire from practice. As a result, our office will no longer be able to accept your insurance for medical services.

We understand that this situation may be difficult for you, and we want to assure you that we are committed to providing excellent medical care to our patients. As a result, we would like to offer you a discount on our services for the next three months. During this time, we encourage you to find a new provider and explore other insurance options that may be available to you.

If you have any questions or concerns, please do not hesitate to contact our office. We value your loyalty and want to do everything we can to ensure that your healthcare needs are met.

Warmest regards,

Dr. Thompson

Insurer Undergoing Bankruptcy, dropping coverage

Dear esteemed patient,

We regret to inform you that our office will no longer be able to accept your insurance for medical services. Your insurer has gone into bankruptcy and has ceased its operations. This means that your insurance coverage is no longer valid.

We understand that this situation may be stressful for you, and we want to assure you that we are committed to providing excellent medical care to our patients. As a result, we would like to offer you a discount on our services for the next three months. During this time, we encourage you to find a new provider and explore other insurance options that may be available to you.

If you have any questions or concerns, please do not hesitate to contact our office. We value your loyalty and want to do everything we can to ensure that your healthcare needs are met.

Best regards,

Dr. Gomez

Cancellation of Coverage due to Insufficient Funds

Dear patient,

We regret to inform you that our practice will no longer be able to accept your insurance for medical services. Your insurance provider has cancelled your coverage due to insufficient funds in your account. This means that we will not be able to accept insurance payments for your treatment.

We understand that this situation may be difficult for you, and we want to assure you that we are committed to providing excellent medical care to our patients. As a result, we would like to offer you a discount on our services for the next three months. During this time, we encourage you to contact your insurance provider and resolve any outstanding issues with your account.

If you have any questions or concerns, please do not hesitate to contact our office. We value your loyalty and want to do everything we can to ensure that your healthcare needs are met.

Sincerely,

Dr. Carlson

Policy Cancellation due to Changes in State Healthcare Laws

Dear valued patient,

We regret to inform you that our office will no longer be able to accept your insurance for medical services. Your policy has been cancelled due to changes in state healthcare laws that have rendered the insurance company unable to provide coverage.

We understand that this situation may be difficult for you, and we want to assure you that we are committed to providing excellent medical care to our patients. As a result, we would like to offer you a discount on our services for the next three months. During this time, we encourage you to seek alternative insurance coverage to ensure your healthcare needs are met.

If you have any questions or concerns, please do not hesitate to contact our office. We value your loyalty and want to do everything we can to ensure that your healthcare needs are met.

Warmest regards,

Dr. Perez

Cancellation of Policy Coverage due to Expiration

Dear esteemed patient,

We regret to inform you that our practice will no longer be able to accept your insurance for medical services. Your policy has expired, and your insurance provider has not renewed your coverage.

We understand that this situation may be difficult for you, and we want to assure you that we are committed to providing excellent medical care to our patients. As a result, we would like to offer you a discount on our services for the next three months. During this time, we encourage you to contact your insurance provider and explore other insurance options that may be available to you.

If you have any questions or concerns, please do not hesitate to contact our office. We value your loyalty and want to do everything we can to ensure that your healthcare needs are met.

Sincerely,

Dr. Scott

Tips for Writing a Letter to Patients Regarding Insurance Changes

As a healthcare provider, it is likely that you may need to inform your patients about changes to your insurance coverage at some point. While this may seem like a daunting task, there are several tips and best practices that you can follow to ensure that your patients are informed and supported during this transition. Here are a few key tips to keep in mind when drafting your letter:

Be upfront and clear when explaining the changes to your insurance coverage. Patients will appreciate honest and direct communication, so make sure to clearly state the reasons for the changes and what this means for their care.

Provide helpful resources and information to support patients during the transition. This may include contact information for other providers who accept their insurance, information about financial assistance programs, or details on how to switch to a different insurance plan.

Offer reassurance and empathy in your communication. Understandably, patients may feel worried or frustrated by changes to their insurance coverage. Reassure them that you are committed to their care and that you are available to answer any questions or concerns they may have.

Consider offering special services or discounts to patients during the transition period. For example, you may offer reduced rates for self-pay patients, or provide additional support for patients who are in the process of switching insurance providers.

Finally, make sure to follow up with patients after sending your letter to ensure that they have received the information and support they need. This may include sending a follow-up email or making a phone call to answer any additional questions or concerns.

Frequently Asked Questions regarding letter to patients dropping insurance


What does “dropping insurance” mean?

“Dropping insurance” means that the healthcare provider is no longer going to accept a particular insurance plan from the patients.

Why are some healthcare providers dropping insurance?

Many healthcare providers are dropping insurance because the payments provided by the insurance companies are less and often delayed.

How will the patients be affected by this?

The patients will have to pay out-of-pocket for the healthcare services provided by the provider who has dropped the insurance.

Do patients have to pay the full amount up front?

It depends on the healthcare provider if they require the payment upfront. Some providers accept payment plans as well.

Can patients still use their insurance with other healthcare providers?

Yes, the patients can still use their insurance with other healthcare providers that accept their insurance plan.

What should patients do if their healthcare provider drops their insurance?

The patients should explore other healthcare providers or negotiate the payment structure with their current healthcare provider.

Is it legal for healthcare providers to drop insurance as a payment option?

Yes, it is legal for healthcare providers to drop insurance as a payment option.

Thanks for Reading!

So, that’s the letter that I wrote to my patients dropping insurance. I’m glad we had this conversation and that I could share my thoughts with you. It wasn’t an easy decision, but I hope that you understand where I’m coming from and that we can continue to work together to keep you healthy and happy. Thanks again for reading, and please come back soon for more updates from my journey as a healthcare provider!